One area of significant importance to insurance companies is the claims process. Several studies show the claims process has a significant impact on an insurance company's satisfaction and retention rate with their customers. As a result, improving the client experience during the claims process is crucial for insurance companies to maintain and grow their market share. They know they have a problem, but the fix is not in yet.
Following are key points relating to policy holders claim experience and how CCM can overcome these negatives:
Most people wouldn't go into a court of law without professional legal representation. Neither should you begin the settlement of a property insurance claim, with potentially many thousands of pounds at risk, without your own professional claims handler, a loss assessor, working on your behalf to protect your interests against your insurance company's loss adjuster, who will be working to minimise the settlement value of your claim.
An insurer may be acting "in bad faith" if the insurer delays, discounts or denies payment without a reasonable basis for its delay, discounting or denial. For example, the insurer using delaying tactics to get the insured to to accept a settlement offer as they don't want to wait any longer for a resolution to the claim or, the insurer attempting to settle a claim for less than the amount to which a reasonable person would have believed was entitled or attempting to substantially diminish a claim requiring an insured to initiate litigation. There are many types of bad faith insurance practice which Certified Claims Management are experienced at exposing and dealing with. Click here for more information on Bad Faith Insurance Practices.
The very important differences that you need to know about.
There are many ways an insurance company can unfairly influence the outcome of your claim without you even knowing about it. Find out if you are a victim of "Bad Faith Insurance Settlement Practices"...
Read this news item published by the Financial Ombudsman Service (FOS). Its worth noting and keeping in mind when handling a claim pertaining to clothing loss.
Certified Claims Management - UK loss assessors helping with property related insurance claims, dealing with insurance company loss adjusters, maximising your payment, minimising settlement time and reducing hassle.
Certified Claims Management are UK based specialist loss assessors in all aspects of insurance claims management and can assist in the preparation and presentation of all domestic and commercial insurance claims resulting from fire, flood, storm, water, burglary, impact damage, subsidence or blocked drains. We work to balance your insurance company's Loss Adjuster's goal of minimising the settlement offer. We are also experienced at exposing and dealing with "Bad Faith Insurance Practices". We work for both the public and businesses. Need advice? Call our team of loss assessors to discuss your insurance claim today on: